Refund & Dispute Policy

Refund Policy

CloudVise does not offer refunds or pro-rated credits. All subscription charges are final once processed, including for partial months of service.

• Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date.
• You may cancel at any time through the billing portal. After cancellation, you retain access until the end of the current billing period.
• No additional fees are charged once a cancellation is in place; future renewals simply stop.

Manage or Cancel

Need to make a change to your plan? Manage your subscription in the customer billing portal inside the CloudVise app or reach out to our support team:

• Email: hello@cloudvise.io
• Include the account email tied to your subscription so we can help you quickly.

Dispute Resolution

If you have a dispute regarding charges or service:

1. Contact our support team first at hello@cloudvise.io
2. We will investigate and respond within 2 business days
3. If unresolved, disputes may be escalated to our management team
4. For payment disputes, you may also contact your payment provider

Non-Refundable Items

All subscription payments, add-ons, and usage charges are non-refundable. Accounts terminated for violating our Terms of Service are not eligible for credits or reinstatement.

Contact Information

For refund requests or disputes, contact:

Nichara Labs Pte. Ltd.
Email: hello@cloudvise.io
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (SGT)