Refund Policy
At CloudVise, we want you to be completely satisfied with our service. We offer the following refund options:
14-Day Money-Back Guarantee: If you're not satisfied with CloudVise within 14 days of your initial purchase, we'll provide a full refund.
Pro-rated Refunds: For annual subscriptions cancelled after the 14-day period, we provide pro-rated refunds for unused months.
Service Issues: If our service experiences significant downtime or technical issues that affect your usage, we may provide credits or partial refunds.
How to Request a Refund
To request a refund, please contact our support team:
Refund requests are typically processed within 5-7 business days.
Dispute Resolution
If you have a dispute regarding charges or service:
Contact our support team first at hello@cloudvise.io
We will investigate and respond within 2 business days
If unresolved, disputes may be escalated to our management team
For payment disputes, you may also contact your payment provider
Non-Refundable Items
The following are not eligible for refunds:
Usage-based charges after the 14-day guarantee period
Third-party service integrations or add-ons
Accounts terminated for violation of our Terms of Service
Contact Information
For refund requests or disputes, contact:
Nichara Labs Pte. Ltd.
Email: hello@cloudvise.io
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (SGT)